Refund policy
RETURN & REFUND POLICY
Effective October 26, 2026
This policy applies to purchases made at thegrint.shop. TheGrint Shop and Swingman are brands of Grint LLC (“we” and “us”). We may update this policy from time to time. Your order is governed by the policy in effect on the date you placed it.
Domestic Returns
For the Swingman Classic Rangefinder and Swingman Autograph Rangefinder
We offer free returns and refunds within 45 days of delivery. To start a return, please visit thegrint.shop/pages/start-a-return.
Returns are subject to inspection and approval by TheGrint Shop. We may deny a refund if the rangefinder shows damage clearly caused by misuse, neglect, or accident.
Both rangefinders include a magnetic mount for attaching to metallic surfaces. It is the customer’s responsibility to make sure the rangefinder is securely attached and protected from impact. Damage caused by the rangefinder being knocked off its mounting surface, including by carts, clubs, or other items, does not qualify for a return or refund. This exclusion does not apply when the damage is caused by a defect in the rangefinder or its mount.
After 45 days, the rangefinders are covered by the Swingman Limited Warranty below.
The Swingman Classic Rangefinder was previously sold as the Swingman Rangefinder. Rangefinders purchased under the previous name are covered by the same terms.
For all other Swingman products, TheGrint branded products, and TheGrint Tour branded products
We accept returns and offer refunds within 45 days of delivery for items in “like-new” condition. Items must be unused and clean. For example, worn gloves, dirty hats, or used towels will not be accepted. If a returned item does not meet our “like-new” standard, we may deny the refund. The customer pays return shipping for these items.
Note regarding Magnetic Phone Mounts: These products include a magnetic mount for use with compatible phones or phone cases and attach to magnetic metallic surfaces on golf carts. It is the customer’s responsibility to make sure the phone or device is securely attached and protected from impact. Damage caused by the mount or the phone or device being knocked off its mounting surface, including by carts, clubs, or other items, does not qualify for a return or refund, and we are not responsible for damage to personal items used with this product. This does not apply when the damage is caused by a defect in the mount.
To start a return, please visit thegrint.shop/pages/start-a-return.
Final Sale Items
The following cannot be returned or refunded:
- Items marked “Final Sale” or “Clearance” at the time of purchase
- Gift cards
- Personalized or custom items
Final sale items that arrive damaged, defective, or incorrect are still covered under “Damaged, Defective, or Incorrect Items” below. Rangefinders sold as final sale are still covered by the Swingman Limited Warranty.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact shop@thegrint.com within 45 days of delivery with your order number and photos of the issue. We will cover return shipping and send a replacement or issue a refund.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return. Your bank or card issuer may take additional time to post the refund. Original shipping charges are not refunded, except for items that arrived damaged, defective, or incorrect.
SWINGMAN LIMITED WARRANTY
Swingman Classic Rangefinder and Swingman Autograph Rangefinder
Who is covered: This Limited Warranty is provided by Grint LLC. It covers the original purchaser of a new rangefinder bought from thegrint.shop or an authorized Swingman retailer. Proof of purchase is required, and the warranty cannot be transferred.
What is covered: Defects in materials and workmanship under normal use for 1 year from the date of delivery.
What is not covered:
- Damage caused by the rangefinder being knocked off its mounting surface, including by carts, clubs, or other items, unless caused by a defect in the product
- Damage from accidents, drops, misuse, neglect, or unauthorized repair or modification
- Normal wear and cosmetic damage, such as scratches and scuffs
- Products purchased from unauthorized sellers
What we will do: If your rangefinder has a covered defect, we will, at our option, replace it with the same or a comparable model or refund the purchase price. A replacement is covered for the remainder of the original warranty period.
How to get warranty service:
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Purchased at thegrint.shop: Start a warranty claim at thegrint.shop/pages/start-a-return using your order number, and describe the problem. Photos or video help.
Purchased from an authorized retailer: Email shop@thegrint.com with your proof of purchase, such as a receipt showing the retailer and purchase date, and a description of the problem. - If the claim qualifies, we will send you a prepaid shipping label.
- Once we receive and inspect the rangefinder, we will send your replacement or issue your refund.
We pay shipping on approved warranty claims. For products shipped outside the US, the customer may need to pay shipping, duties, and customs charges.
Limitations: Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the 1-year duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
We are not responsible for incidental or consequential damages arising from the use of the rangefinder. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
GENERAL INFORMATION
International Orders
The same return and warranty terms apply to orders shipped outside the US, except that the customer pays return shipping, duties, and customs charges. Nothing in this policy limits any rights you have under the consumer protection laws of your country.
Address Changes
Replacements and exchanges ship to the address on the original order unless you ask otherwise. Please contact shop@thegrint.com with any questions about your return.
Requests Outside This Policy
We review requests that fall outside this policy or the Swingman Limited Warranty case by case, and we may accept or decline them at our discretion.
Please visit thegrint.shop/pages/start-a-return to start a return.