Shipping policy
SHIPPING POLICY
Effective October 26, 2026
TheGrint Shop and Swingman are brands of Grint LLC (“we” and “us”). This policy applies to orders placed at thegrint.shop.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after business hours, on weekends, or on holidays are processed the next business day. Processing may take longer during sales, holidays, and new product launches.
Domestic Shipping
We ship to all 50 US states, including Alaska and Hawaii. The following options are available at checkout:
- Standard Shipping: typically 4–7 business days after your order ships
- Express Shipping: typically 1–3 business days after your order ships
Shipping times don’t include processing time and vary by location. Delivery times are estimates and are not guaranteed.
Shipping Rates
Shipping rates and available delivery options are calculated and shown at checkout before you pay.
International Shipping
We ship to select countries. The countries available to you are shown at checkout.
International orders are shipped through our international shipping partner, FlavorCloud, which selects the final delivery carrier in your country.
International orders ship Delivered Duty Paid (DDP). The “Shipping” line at checkout includes shipping fees, taxes, and international duties, so you won’t be charged additional duties or import fees on delivery. For a full breakdown of these charges, contact shop@thegrint.com.
Because of customs processing, we can’t guarantee international delivery times. If your order hasn’t arrived within 12 business days of shipping (excluding weekends and holidays), contact shop@thegrint.com.
We may cancel and refund an international order if it can’t be delivered to the destination.
Order Tracking
When your order ships, you will receive a confirmation email with tracking information.
Pre-Orders and Backorders
Estimated ship dates for pre-order and backordered items are listed on the product page. Pre-order and backordered items may ship separately from the rest of your order. If an estimated ship date changes, we will notify you by email, and you may cancel the affected item for a full refund before it ships.
Order Changes and Cancellations
To change or cancel an order, contact shop@thegrint.com as soon as possible with your order number. We can only change or cancel orders that have not yet shipped. Once an order ships, it can’t be changed or canceled, but you may return eligible items under our Return & Refund Policy.
Shipping Address
Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If a package is returned to us because of an incorrect or undeliverable address, we will contact you to reship it at your cost or issue a refund for the order minus original shipping charges.
Lost or Stolen Packages
If your tracking shows your order as delivered but you haven’t received it, check around your delivery location and with neighbors or building staff, then contact shop@thegrint.com within 14 days of the delivery date. For domestic orders, also contact us if your package hasn’t been delivered and tracking hasn’t updated in 10 business days. For international orders, see the 12-business-day guideline above. We will work with the carrier to locate your package and, where appropriate, send a replacement or issue a refund. Risk of loss passes to you as described in our Terms of Service.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please see our Return & Refund Policy.
Questions
Contact shop@thegrint.com with any shipping questions.